Support
We work energetically for your satisfaction. Please refer to the paragraphs below for any problems related to shopping, shipping, technical support, etc.
  • After-sales Service
  • Technical Support
  • Privacy Policy
  • Terms And Conditions
  • Marketing
  • Anti-forgery Check
service
After-sales service
  • Free shipping
  • 7-day
    return policy
  • 90-days
    warranty
  • 7/24 online
    customer service

SHIPPING METHODS


We offer free shipping for all orders. The following 2 shipping methods are available:

*DHL Express: Free for orders above $69. Takes about 4-8 business days to deliver.

*China Post: Free for orders above $30. Takes about 12-35 business days to deliver.

Please allow 1-3 weekdays for processing before a tracking number is issued.

 

 

90-DAY WARRANTY POLICY

 

All Hcigar products purchased directly on the official website are covered by a 90-day warranty from the date of purchase. Purchases made through retail or other channels other than official website are not eligible for this policy, and please contact them directly.

 

The warranty only covers damages from workmanship, and does not cover damage resulting from:

A. Misuse, abuse, negligence, improper maintenance

B. Failure to follow instructions, operating the device outside of the permitted use

C. Accidents (exposure to water, spills of food, natural disasters, etc)

D. Normal wear, including scratches, cracks, or other damage on external parts  

E. Unauthorized alteration, modification, repair

 

FILE A CLAIM


What can I do to help you?

 

Once we receive your claim, we will contact you as soon as possible.

A. 7-day free window

If your claim is filed within 7 days and approved valid, a new product will be sent to you, with shipping fees covered by us. If the problem is caused by personal mishandle, it is not covered by the guarantee.

B. 7-90day warranty

If your claim is filed after 7 days and within 90 days, we will repair the product at our discretion. Please note you are responsible for the postage to send a product back to us. 


Technical support

【User Guide】

Simple - Just insert the pod into the device. Make sure your device is already charged properly. Take it easy first! 

1.5ml e-liquid (one pod) is equal to about 2 bags of cigarettes, subject to personal usage.

 

 

Maintainence

The components of an e-cig include a mouthpiece, battery, and atomizer. The coil inside atomizer needs to be changed about every 30 days usually, subject to use frequency. Typically, an e-cig has 2 to 3 years of service life.

The product, with elaborate electronic structure, should be kept away from high temperature, water, and children contact.

 

FAQ

Q: Why does my vape leak?

A: 1. The atomizer coil doesn’t wick juice properly, causing the tank to leak from the airflow holes. 

2. Improper filling of the tank (overfill, for example). 

3. Various components (coil, atomizer, tank) aren’t securely screwed in.  

4. Improper using. Don’t put your vape upside down, and always remember to inhale softly instead of too sharply.

 

Q: Is the flavor the same with traditional cigarette smoke?

A: No, the flavor is not the same, as e-cigs only vaporize e-liquid without burning, which makes them much healthier than traditional cigarettes. We are a leader in the industry with highly authentic smoke feel provided. Usually, it takes less than 1 week for first-time users to adapt.

 

Q: Is it harmful?

A: An e-cig works by heating up e-liquid which generates vapor, simulating the experience of smoking. Composed of nicotine, food flavor, propylene glycol, and vegetable glycerin, the liquid is vaporized physically without releasing anything harmful. Our e-liquid, extracted from plants, is the recipient of FDA safety certification.

  

Q: Does it help quit smoking?

A: Theoretically, yes, if you’re determined enough. Studies have shown that nicotine, instead of tobacco tar or carbon monoxide, is the substance that makes people dependent. We encourage you to cut down on nicotine intake gradually, eventually quitting smoking.

Privacy Policy

DEFINITION

Your submission of personal information is governed by this Privacy Policy, which explains how we collect, use, share and process your information.

 

INFORMATION WE COLLECT

When you register, place an order, fill out a form, send an email, or participate in any site activity, you may be asked to enter information including your name, phone number, mailing address, credit card information, etc. You may, however, visit our site anonymously.

 

HOW WE USE YOUR INFORMATION

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers. For example:

*To conduct data analysis so that we can personalize your experience

*To process the transactions successfully and swiftly

*To address customer service inquiries

*To send you emails containing information and news

 

INFORMATION PROTECTION

We adopt various reasonable measures to safeguard your information and help prevent unauthorized access to your data.

 

CHANGES OF POLICY

We reserve the right to modify the privacy policy at any time, and you agree it is your responsibility to check regularly.

Terms And Conditions
Terms And Conditions

TERMS

This website is operated by HCIGAR. Throughout the site, the terms “we”, “us” and “our” refer to HCIGAR. HCIGAR offers this website, including all information, tools and services available to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By entering this website or purchasing anything from us, you agree to be bound by all terms, conditions, applicable international or local laws and regulations. The products contain nicotine, an addictive substance. By entering this site, you affirm that you are eighteen years old or older. If you disagree with any of the terms or fail to meet the age requirement, you are prohibited from accessing and are responsible for all consequences.

 

ACCURACY

We cannot guarantee that all information on this site is accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

COPYRIGHT

Hcigar owns the copyright of information in this site, including texts, pictures, videos, logos, etc. You may not remove any copyright from copies of the materials. The materials shall not be copied or transmitted for commercial use.

 

CHANGES OF TERMS

We reserve the right to modify the terms at any time, and you agree it is your responsibility to check regularly.

Marketing services
Marketing
For more information, please scan the QR code below to follow us on Instagram. There are activities and giveaways waiting for you from time to time.
anti-forgery check
Anti-forgery check
Where is the product security code?
You can find it on the back surface of the packing box. Scratch off the silver-grey coating for the code and 20-digit number. If you can’t find it, your purchase might be fake.
We cannot guarantee that all information on this site is accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers. For example: *To conduct data analysis so that we can personalize your experience *To process the transactions successfully and swiftly *To address customer service inquiries *To send you emails containing information and news
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